Support
Most questions have a one-line answer. If yours does not, write to us — a real person reads it.
Email us
We answer within two working days.
Restore a purchase on a new device
Open the settings gear on any screen, then tap “Restore purchase”. You will be asked the parental gate question first. The purchase is tied to your Apple Account, so make sure the device is signed in to the same account that made it.
Change the language
Open the settings gear and pick one of the four languages. The change is instant — the game does not need restarting. On first launch the game picks your device language automatically, falling back to English.
Turn the music or sound effects off
Settings has two separate volume controls: one for background music, one for sound effects. Either can be set to silent without affecting the other. The game also respects the device silent switch.
Progress disappeared
Progress is stored on the device and is deleted when the app is deleted. It is also reset when the level campaign itself changes in an update, because old records would otherwise attach to the wrong levels and show levels as finished that were never played. Unlocked levels are never lost — the purchase is restored separately.
A level looks impossible
Every level is verified by a solver before shipping, so it can always be finished. If one seems impossible, the usual reason is the jump block: it crosses exactly one rock, and nothing else. It will not cross water, and it will not cross two rocks.
Report a problem
Tell us the level number, the device, and what you expected to happen. That is almost always enough for us to reproduce it.